Frequently Asked Questions

What is Sylvan Math Prep?
Who is Sylvan Learning?
How much does it cost?
How do I get started with the Free Version?
What if I want math help from a live instructor?
Will my session time out after a certain number of minutes?
How do I search for video help with a certain textbook page?
What happens after two weeks?
What do I need to run your programs (system requirements)?
When I try to launch an online lesson, I get a blank screen. What should I do?
Where can I find out what all these buttons mean?
Where do I click to get the videos to play?
What is the best way to go through a lesson?
The videos are slow to appear, and they aren't playing properly. What should I do?

What is Sylvan Math Prep?
Sylvan Math Prep is an online database of math videos to help your student with math homework and studying for college prep courses. You can search by keyword to find the exact concept you need help with. There are practice problems, a printable worksheet, test quizzes and more for every lesson.
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Who is Sylvan Learning?
Sylvan's individualized approach to learning builds the exact skills your child needs to succeed at school and at life. If you're ready to give your child a brighter future, contact Sylvan to learn more about our programs today.
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How much does it cost?
Sylvan Math Prep is absolutely FREE for two weeks, giving you a chance to try it out and see the benefits to having anytime access to teachers reviewing math concepts you need to learn to succeed in school and beyond. If after two weeks you'd like to continue to have 24/7 help with math homework, you can sign up for the Full Version, which is $49.50 per month.
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How do I get started with the Free Version?
Simply click HERE and enter your name and email address, then start searching for the math help you need!
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What if I want math help from a live instructor?
At our centers, Sylvan trained and certified instructors provide highly personalized instruction in reading, math, writing, study skills, homework help, SAT®/ACT® prep and state test prep. With Sylvan’s proven process and teaching methods, our students build the lasting skills, habits and attitudes they need to succeed in school - and in life.
Get started today with Sylvan math help.
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Will my session time out after a certain number of minutes?
No! You can watch as many free online math videos as you need in order to master the concepts you're having trouble with.
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How do I search for video help with a certain textbook page?
Our database of video math lessons is searchable by textbook for Full Version subscribers. Those using the Free Version are able to search the database using keywords – concepts and math phrases they need help with.
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What happens after two weeks?
After the two-week Free Version of Sylvan Math Prep is complete, you'll be prompted with the opportunity to purchase a subscription for the Full Version of the website. (If you find yourself wishing the two weeks weren't over, chances are you're ready to become a Sylvan partner and reap the long-term benefits of our one-on-one teaching assistance. To find a Sylvan center near you, click HERE.)
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What do I need to run your programs (system requirements)?
All you need to run the online math videos is a Macintosh or Windows computer with an internet connection, sound card, and a browser with the Adobe Flash plugin. If you are using a Windows operating system, we recommend Windows 2000 or XP (Home or Professional). Macintosh users should be running OS X 10.2.8 or newer. Our lessons require the Adobe Flash plugin Version 8 or newer. A broadband internet connection (DSL or Cable) is recommended but not required. However, if you have a dial-up connection the math videos and other multimedia elements may take a long time to load. Internet Explorer running on Macintosh computers is not supported. Finally, Javascript must be enabled and your browser must also be set to accept cookies from our site.
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When I try to launch an online lesson, I get a blank screen. What should I do?
Check that you have the most recent version of the Adobe Flash plugin. You can download and install Flash directly from Adobe's website. If you have the most recent version of the Flash Player and you still don't see the lessons, make sure your browser has Javascript enabled and is accepting cookies. To test your browser configuration, please visit our Browser Test page. If you're still having trouble, submit a support request so that we can help you get up and running.
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Where can I find out what all these buttons mean?
When you launch a math video, click the "Help" button on the top right. That will bring up a clearly labeled key that describes every button's function. We suggest using this key to familiarize yourself with all the functions before you begin the first lesson. That way you're sure to get the most out of the math videos.
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Where do I click to get the videos to play?
Click on one of the film strip icons in the green "Examples" area on the left side of the screen to launch a video example.
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What is the best way to go through a lesson?
Start by watching and listening to the video and audio examples. Next, go through the practice problems. For each practice problem, you should copy the problem down, then work the problem on a separate sheet of paper, then check your answer using the check button. If you get the answer wrong, you can use the "Hint," "Answer," "Work," or "Step-by-step audio explanation" buttons for an explanation.

Next, go to the Deep Thought "Q" button to challenge yourself with an enrichment question. Note that the "A" and "W" buttons will provide an explanation. Next, you can print out the extra problem worksheet for more practice, and print out the notes page for further review. Finally, when you think you've got it down, take the multiple-choice self-test to see if you're ready to move on to the next lesson. If you do poorly on the multiple-choice self-test, you can take it again and the problems will be different.
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The videos are slow to appear, and they aren't playing properly. What should I do?
If you have dial-up Internet access, the math videos can take a long time to load. When playing videos over a dial-up connection they may not play continuously and will pause during playback. You will need Broadband Internet access to play the videos and run the overall program effectively.
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